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Just to say, I received my order today and I really wanted to tell you how pleased I am with the product quality [MRA screen] but more than anything else the fantastic service from start to finish. I will be ordering some further kit for my bike soon and it will be from you guys when I do. Makes such a change to get quality service throughout these days!
Thanks again.
ME - Salisbury |
|
Just a quick mail to thanks for your extremely prompt service and the courtesy call I received yesterday morning. I received the MRA X-Creen this morning and fitted it tonight. I was delighted with the difference it made, far in excess of the Yamaha touring screen and the Calsci screen I ordered from the states. Thanks again, it’s nice to see good and helpful suppliers !!
DH - Tyne and Wear |
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Just wanted to say a massive thank you to you all for a genuinely lovely experience buying from HPS.
You've kept in contact to let me know what was happening, and your delivery dates were accurate and the part delivered in perfect condition. All too often I get customers complain at the smallest things but no-one ever seems to pick up on the good stuff we do - so thanks! I hope this puts a smile on someone's face today.
I will be ordering again as soon as the warmer weather arrives and the bike comes out of the garage!
BP - Hertfordshire |
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Ohlins approved dealer and performance and race parts distributor with a very professional customer based focus. I would like to highly recommend “Giles“ and his team at HPS for the excellent customer care and service . My New Ohlins forks and especially Giles input on choosing the spring rate ( so glad I listened ) and the time frame which was given was spot on. Seriously there are only two places I will shop at for motorcycle performance parts and HPS come first . Superfast delivery and kept me updated The 60th anniversary R1 has Ohlins front and rear and handles perfectly ! Thanks to HPS!
.
DO - Mid Glamorgan |
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I ordered my Kineos from Harwood Performance Source Ltd (HPS)... I've got to say that this is one of the best firms that I have ever dealt with. They are very helpful and knowledgeable plus their communication is second to none.
KS - W. Midlands |
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Excellent service arrived on estimated date. Thanks
TM - Coventry |
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Thanks for prompt service.
CG - Hampshire |
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I purchased a screen on which the parcel delivery was delayed. Matthew from HPS was great at keeping me updated - definitely would shop here and have no hesitation in recommending this outlet – thanks guys.
Haych Gee 😊 - Nottingham |
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Thanks for the goods! I wanted to thank you for your excellent service. I received the goods well packed and fast! A rare quality these days.
TH - Monaco |
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Just a short note to let you know that I received my order this morning, seemingingly in good order and condition.
( I have not fitted it to my bike as yet).
Thanks very much for your prompt attention to my order.
Cheers.
JW - Australia |
|
Good day, Thank you for the great service. All appears to be in order.
Thank you and regards.
RM - London |
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The screen arrived very quickly and is very satisfactory.
Thanks for your help with this.
CH - Hampshire |
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My order arrived the following morning, will tell my friends about good service.
MC - Reading |
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Tail Tidy arrived today, excellent service!
I even got great service from the Delivery Guy, who actually called me when he was at my apartment while I was at work but then found my office and delivered it here!!!
Will definitely use you again.
PH - Monaco |
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Orderd screen in afternoon got it next morning pity we're all not as efficient, top marks - thank you.
SG - Derby |
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Pleased to inform you that I received the VARIO-TOURING-SCREEN last week and it was in perfect condition. I am very pleased with the prompt delivery from your end.
AR - Brunei |
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Thanks very much. I've received them today. Everything's fine.
Thanks again for very fast business.
EL - France |
|
Many thanks for your prompt service.
RD - Newport |
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Many thanks for your swift hassle free service - received today, I will have no problem recommending you & your products to my friends - thanks again.
GF - Leicestershire |
|
I must say I've been very impressed with your high level of customer
service. I've bought many items from bike shops
and eBay before, none of which had the quality packaging level of HPS.
Having just got back from my honeymoon in the USA, I've not forgotten
how much customer service is important to future business.
I will definitely be using HPS again.
AS - Manchester |
|
Very good service, emails assured me this is an excellent company. Said
it would arrive in 24 hrs and it did and I live Shetland. So well done will be buying again, many thanks.
NG - Shetland |
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Thanks for a swift turnaround despite the TT being on!
Great service.
AK - France |
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Great service... First time I've used your company. I'll certainly recommend to friends and forums.
Thanks again.
SM - Gwent |
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Thank you very much for the prompt service.
DR - Lanarkshire |
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Thank you for keeping me informed about my order.
JB - Australia |
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Thank you - impressed with service.
NW - Cheshire |
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I
wanted to congratulate you on an excellent service. It's
good to know that there are people like yourself doing such a good job
on behalf of their customers, a trait which is sadly becoming
extraordinary.
DM - Glasgow |
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Would like to thank you for your prompt service, both items arrived today by courier.
Your Company deserves every recommendation & I wouldn't hesitate to order from you again.
You should be proud of your service & I will recommend you to my friends.
Thanks again for a great service.
TF - Cork |
|
Screen and screws received in good order and succesfully fitted and tested.
Thank you.
JL - Lancashire |
|
Ordered for the first time with you... An excellent experience.
I was delighted with the quality of the product, the care with which it was packed and the speed it was delivered.
I cannot think of a reason why I would bother to shop anywhere else.
DW - Hull |
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Thanks A+A+A+
PW - London |
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FANTASTIC AFTERSALES SERVICE - Just a line to thank and commend you for your
great service.
After losing a nut, bolt and washer from an MRA Vario screen on
my GS 1150, I contacted you to see if I could get a replacement. The
following day, I received a replacement of same F.O.C. I'd certainly
recommend you and look forward to doing business with you again!
Once again, Thank you.
EA - Lancashire |
|
I recently ordered an MRA screen from you for my 1250 Bandit GT.
What great
service. Came in 24hrs. perfect condition, well packed, and even a thank you letter.
That's the way to keep your buisiness on top! What more could you wish for.
RH - Hereford |
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Fantastic service - items arrived this morning. Thanks very much. I can now get out and about tomorrow!
Well Done.
EA - Wigan |
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Just had to write to say a million thanks for the Braking B-One wheels I
have just recieved, 4 weeks earlier than you told me when I ordered them.
This was the first time I'd used yourselves but you can rest assured it won't be the last, I've reccomended your site to the members of ZEDOC (Kawasaki Z
owners club) telling everyone what fantasic, fast and polite service you
give.
Once again thanks a bunch.
DG - Shropshire |
|
Thanks for the quick delivery for MG TOSELAND Sterilgarda Yamaha WSB 2010 Sticker / Decal KIT.
Arrived today all the best to you again and continue. Greetings from Germany Frohburg.
OM - Germany |
|
Just a quick email to say thank you for your prompt service. The email to
inform me that my goods had been dispatched and giving me the tracking
number was a nice touch, and came several days before I expected it.
I'll
keep your details on my 'Favourites' list and use you again. Many Thanks.
DR - Colchester |
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Items arrived Monday @ 10.30 excellent service as always, great to do business with a company that looks after its customers so well, Many Thanks.
SL - Co. Antrim |
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Just fitted new screen no problems at all.
Best service I have had, I will look for motorcycle bits on your site first... brilliant.
JP - Rotherham |
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I received all the items I purchased from you now. Just wanted to say thanks for the great service and have a good year.
AF - Co. Kerry |
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Hi, I received the MRA Vario-Touring-Screen for my V-Strom 1000 GT. This was ordered on Tuesday and arrived with me on Thursday. This is without doubt fantastic service that I feel needs congratulating. I have not fitted the screen yet, however I did have a on my last bike and am aware of the difference they make. Thanks again!
KR - Sheffield |
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Many Thanks for the prompt delivery of the screen.
KB - Fife |
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Many Thanks for the prompt delivery of the screen.
KB - Fife |
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I have received the package today in good order. Great service.
DB - Spain |
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Just a quick note to say thanks for sending the screen so quickly,I could not have asked for a better service. Thank all your team for me.
AJ - Essex |
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Thank you for the rapidity of your response. I received my order today and am very satisfied.
You've got a good service, and I will be talking about you to my friends.
RV - France |
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Thank you for such a superb service. I ordered it on Wednesday and it arrived on Friday. Excellent.
MJ - Birmingham |
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Please accept my thanks for taking the time to ensure that you met all my requirements.
The quality of your service is first class.
SW - Aberdeen |
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I just want to thank you for the excellent service I have received
from you. I have to admit, I was pleasantly surprised when the MRA
Vario screen I ordered turned up only 2 days after placing my order,
you don't really get that service these days.
I am sure to check out any other F800GS accessories you have to see if
I need anything else :)
Thanks again, will recommend you to my mates any day!
AE - London |
|
The screens arrived yesterday around 1400 hrs.I would just like to say your
service is fantastic and I would recommend you to anyone.
BK - Gwent |
|
Just wanted to say cheers.
Not the kind of thing I normally do but I was very impressed.
Service simply could not have been any better - I couldn't believe how quickly the spoiler arrived. Great product too. I'll be recommending you to all my mates.
CM - West Yorkshire |
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The screen arrived this morning - excellent service by you and by Parcel force.
MG - Cheshire |
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Thank you for the speedy delivery of the MRA Vario Touring Screen, ordered Thursday afternoon, arrived Friday morning 7.30 am excellent service. Thanks.
BW - South Yorkshire |
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Just a quick note to say thankyou for the excellent service
with my MRA Touring Screen. It's not very often you come across
someone so helpful and must say thanks for sending me the bit Ii lost from the fixing kit at no extra charge. Absolute pleasure to do business with. Thank you.
DH - Wakefield |
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Hi just to let u know the screen arrived this morning, thanks very much for a super fast delivery and fantastic service, keep up the great work.
GB - Limerick |
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The order has been received and mounted. Thanks very much.
I'd use you again.
Good luck.
AV - The Netherlands |
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Screen arrived today 20th May. Fitted in 30 minutes. Fantastic. Thank you very much for the prompt reliable service.
RS - South Yorkshire |
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Order received 07.50 yesterday morning. Thank you for prompt service, we will use you again and recommend you to friends, etc
KJ - Warwickshire |
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Many thanks for the speedy delivery of my
Honda mra vario screen. Arrived today safe and sound for
which I say thanks for the excellent service.
AS - Cornwall |
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Just to say thanks for the prompt despatch of the vario screen, hiccups with my card dealt with quickly by one of your crew.
Jobs a goodun, thanks again.
AC - Gloucestershire |
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Order arrived 1pm today - Brilliant service!! Already fitted to bike-no probs. Thanks for super service-will certainly recommend you.
EA - Lancashire |
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Praise where it's due. Just received delivery of a MRA screen - the second I've had from you + some Akropovic stickers. All in great condition, well packed and delivered quickly. Can't ask for more. Well done, HPS and thanks.
DG - Berwickshire |
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Thanks for a super efficient service, I was very impressed.
My MRA variotouring screen arrived within a week and you kept me well
informed about its progress. Thanks very much. I shall recommend
you to my biking mates.
JG - Lancashire |
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My order was dealt with very satisfyingly! You are in my bookmarks and I would not hesitate to buy from you again! no problem!
YT - Belgium |
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Just a note to say thanks for sending me the screws for my screen. As usual,
outstanding service from HPS and much appreciated.
JC - Somerset |
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I have recently purchased some parts for my Suzuki GSXR750 from your company via the internet. I would just like to tell you what a pleasure it was ,from the ease of using the web site,confirmation of order and extremely prompt delivery.
Most importantly the quality of the goods and the associated guidance documentation was superb. I am sure this is Business as usual to you but I felt It worth offering the feedback.
Thanks again to you and your staff.
CP - Hampshire |
|
Well
guys what can I say? I ordered a Double
Bubble screen for a ER-6F (smoke/grey),
it arrived 24 hours later, fitted it within
minutes of opening the box, and I am just completely
satisfied with the end result, bike looks great,
and the difference is very noticeable, not only
does the wind deflect more around my helmet,
and not on my chest, but nearly all the vibration
noise I was getting with the old screen has
all but gone :-).
Customer service 10 / 10
Communication 10 / 10
Sales staff 10 / 10
Delivery 10 / 10
End result priceless... will recommend and use
again with out hesitation.
Thanks guys
BB - Essex |
|
You
have made me a very happy person by supplying
me with the set of BST wheels.
It is not very often you come across a company
with such good support and I will have no hesitation
in using you in the future!
KF - Chester |
|
Just
mailing to say Thank You for a great service.
From the knowledgeable advice given when I called,
all the way to being able to track my delivery,
the whole experience was trouble free and as
advised.
And I guess the best thing was the screen, looks
fantastic and fitted perfectly.
Please keep it up!
CG - Belgium |
|
Received
my tail tidy today (Saturday) - most impressive
service considering I only ordered it on Thursday
evening!!
I will certainly be recommending you to my friends
and will certainly look at your website first
when looking for bike parts.
GA - Glasgow |
|
Many
thanks for getting the order out to me pronto!
The screen arrived this morning and is now residing
resplendent on the Bandit.
Many thanks for your excellent service.I shall
look to use you in the future for bike parts.
NM - Oxfordshire |
|
Just
like to say how pleased I am with the service
you have provided, from ordering.. contacting
me and the delivery times.
W ill use your company again in the future and
will be recommending you to others.
Once again many thanks...1st class service.
IS - Email |
|
Just
a quick E-mail to say thanks for the 1st class
service.
I placed my order on Nov 30th and got my wheels
on Dec 2nd – [delivered] from England
to Germany in three days I am absolutely amazed,
it is a pleasure to do business with HPS. It
was my first order with you and it will not
be the last (today I just placed another).
Your friendly [approach], knowledgeable and
information [provided] on the products that
you sell is a credit to your staff. Your company
has put my faith back in buying in England again,
so keep up the good work and once again thank
you for your excellent customer service.
PS - Germany |
|
My
order arrived today very well packed and everything
as it should be. Very nice touch to inform me
that my air filter is the same as the Hornet
- these little things do count and add up to
making a good service that bit special.
I do order from Internet suppliers a lot, so
I do recognise service that stands out - well
done and thanks.
NG - Email |
|
I
would just like to say 'thank you' for the excellent
service I experienced, during the process of
my HPS order.
Right from the initial phone call, the follow-up
information and the delivery in good condition
of a brilliant product! [MRA
Vario Touring Screen]
Len - Email |
|
Received
the sticker kit today, very impressed with the fast
delivery- thank you, good quality product
too...
I will recommend you.
ES - Email |
|
May
I take this opportunity of congratulating and
thanking you on the speed and efficiency that
an enquiry I made to you this morning regarding
an Akrapovic silencer.
Owing to your efficiency and extremely pleasant
attitude, I placed an order with you for the
subject item and accordingly I will pass this
information on to my friends and I personally
won't hesitate to deal with you in the future.
By way of interest your advert in the Superbike
magazine prompted my enquiry.
DP - Email |
|
I
just wanted to thank you for sorting my Hell
brake hoses for my 636 out so promptly.
This is the second time I have used HPS and
i will be back, and recommending you to everyone
else.
Phil - Email |
|
I
would like to say what fantastic service from
your company... I ordered the screen over the
Christmas period in the morning and it was delivered
the next day at 8.15am, some 22 hours later.
Now that's some service. Thanks.
SR - Email |
|
I
have been in contact with you about 4 weeks
ago about a sticker kit for a K4.My cousin went
over to the UK and ordered a 2005 Rizla sticker
kit as well as a GP sticker kit from you last
week.
I would just like to say it looks awesome and
thank you for your good and quick service. I
would definitely use your company again.
Very satisfied customer.
LW - South Africa |
|
I
have just placed my third order with yourselves,
safe in the knowledge that I will get customer
satisfaction.
It is so refreshing to speak to real human beings
on the telephone these days, especially those
that are friendly, interested and above all
knowledgeable. I have no doubt that you will
be receiving further orders, not only from myself
but from the friends that I recommend you to.
Keep up the good work guys and may your business
prosper and flourish as surely it deserves to.
MG - Email |
|
I
would like to thank all the persons involved
within your company. I ordered the GP replica
vinyl decals, and received them without
a hitch.
Its good to do business with a very professional
company. When the Bike is all rebuilt and
lacquered up I will send some pictures to
you.
Thank you all.
MN - Email |
|
I’m
absolutely amazed, I ordered a MRA
screen for my GSXR 750 yesterday (03/08/04)
at around 3pm, I can’t believe it’s
here already at just after 10am today less than
24hrs later, I can definitely see myself ordering
more stuff from you.
Brilliant service, well done!
WG - Email |
|
Just
a short note to thank you for your excellent
service, from my initial e-mail about availability
on a special order of an MRA
screen to the delivery your service has
been spot on. thank's once again.
SJ - Email |
_____________________________________________________________________________________
|
|
I
just wanted to thank Ben for sorting my HEL
brake hoses for my 636 out so promptly
.
This is the second time I have used HPS and
I will be back, and recommending you to everyone
else.
Cheers.
PW - Hampshire |
|
Just
wanted to take the opportunity to thank you
for the service provided by HPS. I am not old
fashioned, but I do believe in recognising and
praising ‘proper’ customer service.
The telephone sales member that I spoke to was
knowledgeable, polite and very efficient. He
certainly knew his products well.
The Health & Safety information was a ‘first’
for any UK company I have ever dealt with, and
was good to see. The bottom line is that I am
one happy customer, and I will have no hesitation
in coming back to HPS in the future.
I moderate the Tiger forum of ‘probably’
the largest Triumph forum on the internet, and
I have made a particular point of mentioning
HPS in my report on the Vario
Screen. You can check it out at www.triumphrat.net and then go to the Tiger forums
Well done, and thanks.
JJG - Email |
|
Just
to let you know I'm very impressed with your
service in your fast delivery and email confirmation
of order, as I have ordered from other overseas
sites they usually takes ages to get here but
only 6 days to get to Australia is bloody fast
unless you pay an arm and leg for courier service.
Also these earplugs are rear as rocking horse
sh** to get so I have passed on your web site
to other motorcyclists as to where to purchase
these. Before Motosafe came around we used normal
industrial earplugs which is great for hearing
protection but sh** for hearing a fast moving
vehicle coming up behind you or with use of
wired helmet CB units for long distance touring.
RK - Australia |
|
Just
a note to thank your company for their polite,
efficient, informed and very helpful attitude
when dealing with my recent order.
I wanted an aftermarket screen for my first
'proper' bike (Kawasaki ZR7-S) as, being 5'
11", I found the original screen did not
provide enough protection from buffeting at
any speed, and it was spoiling my enjoyment.
The 'touring' screen that I decided on - after
some considerable help from your staff - arrived
today (much sooner than expected) and has already
shown itself to be a great improvement on the
original, and at a reasonable cost. It was a
direct replacement and took only moments to
fit - just as promised. Thank you...
...I shall use your company again as I found
them to be friendly, efficient and very helpful
to this novice (albeit 47 years old) bike enthusiast.
PR - Cornwall |
|
Hello
guys I think your company is great... thank
you for your time and great service.
AG - Miami, USA |
|
Just
a quick e-mail to say how impressed I was with
the service I received from your company.
From placing the order to riding around with
my new screen was well under 24 hours.
I was a bit worried about taking off the old
one, but need not have worried the fit was perfect.
If only all British companies ran so well we’d
all be better off.
MP - Email |
|
My
MotoSafes arrived today and they feel great,
far more comfortable than my custom ear plugs.
I'll try to sell my friends on the idea and
might be placing another order with you for
some more. Once again I thank you for your
excellent customer service.
MD - Oklahoma, USA |
|
Just
a short note from an kraut....
I order last Friday for my new Fireblade and
my MV-F4: two Digi gears. And they just arrives here right
now. Fantastic. Thanks for your quick and
fast service !!!!!
Greetings to the queen, Ho Ho Ho.......
PS: an UK-F4-drivers said, YOU are a good
company, I shall order by you !..........yeah...the
old AGUSTA-anoraks....
GB - Hamburg, Germany |
|
I
ordered an MRA
screen from www.bikehps.com recently.
They had to order [this particular type specially]
from Germany, so it took a while to get here.
When it did arrive, it was the wrong one.
I emailed them at 5pm, and at 6.30pm, I took
a call from the managing director, who came
up with a plan to solve my problems. My screen
had been sent by mistake to a guy in Herefordshire
& I had his one. Within 24 hours I had
MY screen in my hands, and am a happy bunny.
It’s the little things that make a difference,
and I have no problems recommending HPS as
a top retailer. It seems that in this "screw
you, we've got your money" world, some
companies do still care.”
Once again, best wishes & ride safe.
JK - Braintree |
|
Just
a thank you for your assistance in purchasing
the Micron exhausts for my Blackbird. They were
delivered on time and [I] got them [to Indonesia]
without any customs problems.
They are already fitted and sound great. I will
send you some photos when I have chance.
Looking forward to doing business with you again.
GP - Bandung, Indonesia |
|
Just
to say thanks for the prompt and professional
service that you supplied to me.
I ordered a part and received it the next morning
which is very good considering I have ordered
parts from other companies and waited weeks
for delivery.
Please pass on my gratitude to your staff.
Many Thanks
DB - Belfast |
|
I
would just like to thank you and your staff
for the recent parts I purchased from your online
store. The level of customer service was outstanding.
There was a minor hiccup with my Visa Card and
your sales people were a great help to me in
rectifying the problem. The fact that they responded
to my email in 24 hours was far beyond my expectations.
The products came within the time specified
and had clear instructions with all appropriate
warning stages highlighted which was a great
benefit to someone such as myself who is not
mechanically orientated. I will definitely be
making more purchases from your company and
will be recommending HPS to my fellow Aussie
Bikers.
AH - Queensland, Australia |
|
I
phoned your sales line after seeing a recommendation
in a MCN website and was greeted by Graham,
a man who offered a vast amount of knowledge
on the products for my motorbike. Extremely
friendly and interested in the customer.
JA - Email |
|
It
is always a pleasure to deal with somebody as
efficient as you are.
AC - Email |
|
Nothing
was too much trouble, very pleased.
CB - Lancs |
|
You
were a big help in choosing the right products
for my bike, I will certainly buy more equipment
from HPS.
Thanks again for exellent service.
HD - Germany |
|
You
guys are fantastic - to notch customer service
and products.
H - Email |
|
My
first track time will be an event at Road Altanta,
an AMA National event. Keep you posted, and
thanks for your service and great communications,
I'm really impressed by your company the way
you have handled this. Thank you.
HN - USA |
|
Thanks
VERY much for the attention and service, I am
very impressed.
HN - Email |
|
Your
sales staff and delivery are excellent!
MS - Email |
|
I
was offered a product update for my bike via
email by Graham - very impressed.
IB - Wiltshire |
|
1st
class service - from a professional advert to
excellent quality goods arriving on time.
JW - Isle of Wight |
|
HPS
are providing a very good service - keep it
up.
LC - Kent |
|
Just
like to say thank you to Giles & Graham
for their 'banter'.
JB - Co Armagh |
|
Thanks
for a quality service.
JL - Wirral |
|
My
order arrived in less than 24hrs - Impressed.
NM - Bolton |
|
Your
service is probably the best I have ever received
from a mail order company.
CC - Coventry |
|
I
was inspired with confidence (compared to some
other national suppliers).
IB - Staffordshire |
|
Excellent
service, very helpful staff.
PD Birmingham |
|
Nice
to speak to someone who knows what they are
talking about.
KE Southampton |
|
This
was my first order, nice to see it went well.
AC - Staffordshire |
|
Of
all the people I spoke to, you seemed to be
the most informative & sensible & our
conversation left me impressed.
CH - UK, Via Email |
|
I
am very happy with the service I have got from
you (far better than what I get locally).
LT - Singapore |
|
™So
thanks for you excellent support, I will recommend
your company's services, in future.
ST - Cambridge |
|
The
yokes and book arrived yesterday. What British
efficiency!
SS - Hong Kong |
|
Its
nice to have a chat with someone who knows what
they are talking about.
RD - Cheshire |
|